Contact & support
We are here to help
Questions about a concern, a product or an order? A real person from our South African team replies.
Ways to reach us
Choose what suits you
WhatsApp
The quickest way to reach us.
Email
We aim to reply within one business day.
Hours
Monday to Friday, 09:00 to 17:00 (SAST). Closed on public holidays.
Business details
Prime Lux
14 Egret Street, Roodepoort, 1709, South Africa
Send a message
Write to us
Include your order number if your question is about an order.
Support
Quick answers
Where is my order?
Delivery takes 5–7 business days anywhere in South Africa, by tracked courier (The Courier Guy or Aramex). We email your tracking number as soon as your order ships, and you can follow it on our Track your order page.
My item arrived faulty or damaged. What now?
We are sorry. Send us your order number and a photo on WhatsApp or by email. We arrange and pay for the return courier, then repair, replace or refund under the 6-month CPA warranty.
Can I cancel my order?
Yes. Before dispatch, message us and we cancel and refund in full. After delivery you are covered by our 30-day money-back guarantee: return it complete and in its original packaging within 30 days for a full refund of the product price.
Do you offer cash on delivery?
No. Checkout is secured by Yoco: Visa, Mastercard, Apple Pay and Google Pay.