Delivery
Track your order
Every PrimeLux order ships with tracked delivery by The Courier Guy or Aramex. Your tracking number is in your shipping email.
Enter your order number or tracking number.
- 1Order confirmedYou get a confirmation email with your order number straight away.
- 2On its wayWhen your parcel ships we email your tracking number and courier.
- 3Delivered5–7 business days anywhere in South Africa. Free from R 999.
Your order status
Tap "View your order" in your confirmation email to see status, items and tracking in one place, or sign in to your account.
My accountDelivery questions
Good to know
How long does delivery take?
5–7 business days anywhere in South Africa, by The Courier Guy or Aramex.
How much is delivery?
Free on orders from R 999. Below that, tracked delivery is R 99.
My tracking hasn't updated. What now?
Tracking can take up to a business day to show the first scan. If it still hasn't moved after two business days, WhatsApp us your order number and we'll follow up with the courier.
What if it isn't right for me?
You're covered by our 30-day money-back guarantee. Message us within 30 days of delivery for a full refund of the product price.