Terms of service

Terms of Service
Last updated: 17 October 2026

These terms apply to every visit to and purchase from primelux.co.za (the "website"). Please read them before you order. By placing an order you accept them. Nothing in these terms limits any right you have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) or the Protection of Personal Information Act 4 of 2013 (POPIA). If any term conflicts with those laws, the law applies.

1. Who we are (ECT Act s43)

The website is operated by Prime Lux, trading as PrimeLux ("PrimeLux", "we", "us").

  • Physical address and address for legal notices: 14 Egret Street, Roodepoort, 1709, Gauteng, South Africa
  • Email: Support@primelux.co.za
  • Phone & WhatsApp: +27 65 942 8699
  • Website hosting: Shopify Inc. (e-commerce platform)

2. Using the website

  • You must be 18 or older, or have a parent or guardian's consent, to buy from us.
  • You agree to give accurate information when you order, and not to misuse the website (for example, by attempting to hack it, scrape it or place fraudulent orders).
  • All website content, including the PrimeLux name, logo, photography and copy, belongs to PrimeLux or its licensors and may not be copied for commercial use without our written permission.

3. Products and descriptions

  • Our products are cosmetic and personal-care products and beauty tools. They are not medicines or medical devices and are not intended to diagnose, treat, cure or prevent any disease or condition.
  • Results differ from person to person. Descriptions explain what a product is designed to do; they are not a guarantee of a specific result.
  • Always read the label, the user guide and the safety information on the product page. Do a patch test before first use of any skincare product. If you are pregnant, breastfeeding, have a medical condition, a pacemaker or other implant, epilepsy or light sensitivity, or take medication, ask your doctor before using a device.
  • We make every effort to show products, colours and packaging accurately. Images marked "conceptual illustration" show the intended look and may differ from the final product.

4. Prices and payment

  • All prices are in South African rand (ZAR) and include any VAT that applies. Delivery is shown separately at checkout before you pay.
  • We may change prices at any time, but the price shown when you place your order is the price you pay. If a price is obviously wrong because of a clear error, we'll contact you before processing the order, and you may cancel for a full refund.
  • Payment is processed securely by our payment partners at checkout. We never see or store your full card details.
  • Promotions and discount codes apply only during the stated period, can't be exchanged for cash, and can't be combined unless we say so.

5. Orders

  • Your order is an offer to buy. A contract is formed when we email you an order confirmation.
  • If an item turns out to be unavailable after you have paid, we will tell you promptly and refund you in full within 7 business days (and never later than 30 days).
  • We may decline or cancel an order if we suspect fraud, or if it exceeds reasonable personal quantities. If we cancel, you get a full refund.

6. Delivery

We deliver within South Africa. Delivery is free on orders of R999 or more and a flat R99 below that, with standard delivery in 5–7 business days. Ownership and risk pass to you on delivery. Full details: Shipping Policy.

7. Returns, cooling-off and warranty

  • Faulty, damaged, incorrect or not-as-described items can be returned within 6 months of delivery (CPA s56) for a repair, replacement or refund, at our cost.
  • Cooling-off (ECT Act s44): you may cancel an online order without reason or penalty within 7 days of receiving the goods. Return them unused and in their original packaging; you pay only the direct cost of returning them.
  • Apart from these rights, we do not accept change-of-mind returns.

Full details: Returns & Refunds Policy.

8. Reviews and content you share

  • When you submit a review, photo or video, you confirm it is your own honest experience and that you own the content. You give PrimeLux a non-exclusive, royalty-free licence to show it on our website and social channels. We will ask for separate permission before using your face in advertising.
  • If we offer anything in return for a review (for example, a voucher), we will say so clearly next to the review. We do not edit reviews to change their meaning, and we do not publish fake reviews.
  • We may remove content that is unlawful, offensive or unrelated to the product.

9. Privacy

We process your personal information in line with POPIA. See our Privacy Policy.

10. Liability

  • We are responsible for loss or damage that is a foreseeable result of our breach of these terms or of our negligence, and for anything the law does not allow us to exclude, including your rights under the CPA.
  • To the extent the law allows, we are not responsible for loss caused by using a product contrary to its instructions or safety information, or by events outside our reasonable control (such as courier strikes, load-shedding or natural disasters).

11. Disputes and complaints

If something goes wrong, please contact us first at Support@primelux.co.za; we reply within 24 hours on business days and aim to resolve every complaint within 10 business days. If you are not satisfied, you may contact the Consumer Goods and Services Ombud (cgso.org.za) or the National Consumer Commission (thencc.org.za).

12. General

  • These terms are governed by the laws of the Republic of South Africa.
  • We may update these terms from time to time. The version on the website when you place your order applies to that order.
  • If any part of these terms is found invalid, the rest stays in force.